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How to Open a Support Ticket

To open a ticket in the LinkFlow Systems Service Desk environment, follow the steps below:

Instructions​

1. Access the Support Portal​

2. Choose the Desired Option​

On the portal, you will see three ticket options:​

General Questions​

  • Choose this option if you have questions about using the system.

Report a Bug​

  • Select this option to report a problem or error you encountered in the system.

Technical Support​

  • Use this option if you need help with usage, configuration, or troubleshooting.

3. Fill Out the Ticket Form​

Open this request on behalf of?*​

  • Enter your email address.

What is your question?*​

  • In the corresponding field, enter your question or a brief description of the problem.

Provide as much information about the question as possible*​

  • In the description field, provide all relevant details about your question or issue. The more information you provide, the quicker our team can assist you.

4. Submit the Ticket​

  • After filling in all the required fields, click "Submit" to register your ticket.