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How to open a support ticket

This guide provides step-by-step instructions to help users open support tickets using the available channels in LinkFlow Sistemas.

📌 Target audience: Platform users who need technical support, clarification, or to report problems.

Interactive Guide​

Instructions​

1. Choose how to open the ticket​

LinkFlow provides different ways to open tickets:

📍 Via platform​

📍 Via direct link​

📍 Via email​

2. Choose the request type​

When accessing the portal, select the desired service type:

  • General questions
    Use this for usage or functionality clarification.

  • Report a bug
    Use this for errors or unexpected behaviors in the platform.

  • Technical support
    Use this for access issues, configuration problems, or technical difficulties.

3. Fill the form​

After selecting the category, fill in the required fields:

  • Open this request on behalf of
    Enter your email for contact.

  • What is your question?
    Enter a clear and objective title.

  • Describe in detail
    Provide as much detail as possible, such as:

    • Module or feature involved
    • Date or moment when it occurred
    • Expected behavior vs. current behavior
    • Screenshots or files, if needed

4. Submit the ticket​

  • After filling in all required information, click Send.
  • Your request will be reviewed by the support team.

💡 Important: The more details you provide, the faster the ticket will be handled and resolved.

Done! Now you know how to open a support ticket in LinkFlow.
If you have questions, consult other materials or contact support.